I hate technology. No, really I do. It’s not that I don’t see the benefits. I write a blog on the internet for crying out loud – believe me, I see the possibilities and the benefits. The thing I hate most about technology is how it has completely taken over to where we cannot do things any other way. Allow me to paint a picture.
Before the internet, if you wanted to buy something you went to places and purchased goods or services in person or you made a phone call and purchased something over the phone. You either pick up the actual item or it would be shipped to you. Fast forward to the present day. I just purchased tickets to an event for my son’s birthday. Of course, you now purchase event tickets online instead of a box office. The event place wants you to have your tickets pre-printed. Halfway through printing off our tickets, my printer decided it was out of ink and to finish the job it needs to have the ink cartridges replaced. So, I replace them with brand new, factory certified – not the off brand cheap stuff – ink. Apparently, there is something wrong with the cartridges as what comes out is a weird colored mess. Now, before you go and blame my printer for being old and janky let me assure you I have a very nice printer. It’s not a cheap piece of crap. It’s only about a year or so old, a midgrade model from a very good brand. It’s a brand I have trusted since I got my first printer in 1994. A brand I will not name because I have a very dear friend that works for that company. She may even read this particular blog post so I’m not going to drag her employer through the mud and I often go to her for advice when I need to buy new hardware. Now back to the story at hand.
So, the ink is all janky so I do the troubleshooting. I look at the instructions online, which I asked out loud, “Who writes this shit?!” My husband said, “Some guy in Mumbai.” I thought to myself that’s kinda stereotyping but let’s be real stereotypes are around for a reason. Nevertheless, I’m picking with this damn printer trying to get it to print correctly. Then my hubs picks at it. We run the diagnostics, the cleaners, the printer adjustment programs, and NOTHING WORKS. The only solution we can find is to go buy another set of printer cartridges. Oh, I’ll be damned. These bitches cost $75 for a set of four at Costco. This company owes me $75 or a new set of cartridges. Can we afford the $75? Yes, especially if we float it on a credit card for a couple weeks but damn I should not have to go out and buy another set because these brand new, factory sealed ones are faulty. I paid for something and I ought to get what I paid for, am I right?
Well, here is where it gets infuriating. I try to submit a claim online for a new set of cartridges. Good luck. There is not a button on the company warranty page for ink even though the ink box package says there is a limited warranty. So, I try to call an 800 number on the ink package. The number won’t give me a person right away but keeps directing to get on a website to file a claim. I finally just keep saying ‘representative’ until it gives me a person. When I finally get a person it is clearly an Indian dude (probably from Mumbai) who has the unmitigated gall to ask me if I am calling from America after I used the word “y’all” in the explanation of my problem. He seemed completely at a loss and told me he’s going to put me through to another department. The transfer occurs and I hear, “due to larger than average wait times” so I just hung up. Suffice it to say I was and am livid. All of this drama could be completely avoided if we did not have to print things out ourselves.
The point of this whole story is technology is supposed to make things so much easier on us. Yet, in reality, when the tech doesn’t work it often creates problems where there is little to no solution or workaround. Whereas, if the old-fashioned, non-tech way was still being used those problems wouldn’t have happened. I know this post makes me sound like an old luddite and frankly, I don’t care. I just want shit that works without a ton of drama. Is that so bad?
Photo Credit: Free pic by Pixabay on Pexels.com. Damn, do I love free.